1. Acceptance of these terms
By creating an account on BizlumoAI ("the Service"), the User agrees to these Terms of Service ("Terms"). Where a person agrees on behalf of a company, that person confirms that he or she has the authority to bind that company to these Terms. "The User" means the individual or company using the Service.
"BizlumoAI HRMS" and "BizlumoAI" mean MoonFellow IT Solutions Pvt Ltd, a company incorporated in India under CIN U62099UP2023PTC192568, with registered office at 60, D Block, Sector 63, Noida, Uttar Pradesh 201301. GSTIN: 09AARCM4870C1Z5. BizlumoAI is a product of MoonFellow IT Solutions Pvt Ltd.
2. The services
BizlumoAI is a cloud-based Human Resources Management System (HRMS) that includes face-recognition attendance, leave management, payroll processing, expense management, and related features. The specific features available depend on the plan to which the User subscribes (see Pricing).
BizlumoAI HRMS may add, modify, or remove features from time to time. BizlumoAI HRMS shall give the User reasonable notice of material changes that affect features included in the User's current plan.
3. The User's account
3.1 Eligibility
The User must be at least 18 years old and capable of entering into a binding contract under Indian law. The Service is intended for businesses, not individual consumers.
3.2 Account security
The User is responsible for keeping the account credentials confidential and for all activity that takes place under the User's account. The User shall use strong passwords and shall not share them. The User shall notify BizlumoAI HRMS immediately at security@bizlumoai.com on suspecting unauthorised access.
3.3 Acceptable use
The User agrees not to:
- Use the Service for any unlawful purpose
- Upload data that the User does not have the right to upload (e.g. employee data without consent)
- Reverse engineer, decompile, or attempt to extract source code
- Use the Service to send spam or malware
- Probe, scan, or test the vulnerability of the infrastructure of BizlumoAI HRMS (see the security page for the responsible disclosure policy)
- Resell or sublicense the Service without the written permission of BizlumoAI HRMS
4. The User's data
4.1 Ownership
The User owns the User's data. Everything the User uploads — employee records, attendance logs, payroll data, expense receipts — belongs to the User. BizlumoAI HRMS processes it on the User's behalf solely to provide the Service.
4.2 Use of the User's data by BizlumoAI HRMS
BizlumoAI HRMS uses the User's data to provide the Service, generate reports for the User, improve its infrastructure, and comply with legal obligations. BizlumoAI HRMS does not sell the User's data to third parties. BizlumoAI HRMS does not currently use the User's data to train AI models for other customers; if this ever changes, BizlumoAI HRMS shall require explicit opt-in from the User and it shall be off by default.
4.3 Data location
All customer data is stored on servers located in India. Data does not leave Indian jurisdiction except in transit when the User accesses the Service from outside India.
4.4 Data retention and deletion
When the User cancels the account, the User's data is preserved for 90 days in case the User wishes to reactivate. After 90 days, it is permanently deleted (except where BizlumoAI HRMS is required by law to retain it longer — e.g. tax records under the Income Tax Act).
The User may export all of the User's data as CSV/PDF/JSON at any time from the dashboard. See the Privacy Policy for full details on data handling.
5. Payment
5.1 Subscription billing
Paid plans are billed in advance via Razorpay (UPI, cards, netbanking). The User may choose monthly or annual billing cycles. By providing payment details, the User authorises BizlumoAI HRMS (through Razorpay) to charge the subscription fee on each renewal until the User cancels.
Annual billing is priced at 10× the monthly amount, which is effectively two months free per year (~17% savings).
5.2 Pricing and taxes
Prices are listed in INR on the pricing page. All listed prices are exclusive of GST at the currently applicable rate (HSN/SAC 998314) — GST is added at checkout, and the total (base + GST) is the amount actually charged. Each invoice clearly shows the base value and GST split (CGST+SGST for intra-state customers, IGST for inter-state). If statutory GST rates change, revised prices will apply to future billing cycles.
5.3 Failed payments
If a payment fails, Razorpay will automatically retry per its dunning policy with email notifications throughout. If still unpaid after the retry window, the User's subscription is halted and most account actions are blocked (a "Payment Required" response). Logins and the billing page remain accessible so that the User can update the payment method. See section 7.
5.4 Refunds
Within 30 days of the User's latest paid invoice, the User may cancel immediately with a refund and receive a pro-rata refund for the unused portion of the current billing period (computed on the net amount the User actually paid, after any prior discounts on that invoice). Outside the 30-day window, cancellation takes effect at the end of the period only (no refund). Refunds are processed via Razorpay back to the original payment method, settling in 5–10 business days depending on the User's bank. See the Refund & Cancellation Policy for the full timeline, exceptions, and how referral credits interact with the flow.
5.5 Plan changes
Upgrades (e.g. Starter → Growth, or Monthly → Annual) take effect immediately, with prorated charges handled by Razorpay on the User's next renewal.
Downgrades take effect at the User's next renewal date. The User keeps the current plan's features until then.
6. Free trial
BizlumoAI HRMS offers a 14-day free trial on Starter, Growth, and Business plans (Enterprise gets 30 days). No credit card is required. During the trial, the User has full access to all features of the selected plan. BizlumoAI HRMS shall email the User 3 days and 1 day before the trial ends.
If the User does not upgrade by the end of the trial, the account becomes read-only. The User may upgrade at any time within 90 days to restore full access. After 90 days, the account is deleted (see section 4.4).
7. Suspension and termination
7.1 By BizlumoAI HRMS
BizlumoAI HRMS may suspend or terminate the User's account if:
- The User does not pay the subscription
- The User violates these Terms (e.g. illegal use, security probing)
- The User provides false information at signup
- Required by law or court order
For non-payment, BizlumoAI HRMS shall provide reasonable notice (typically at least 7 days) by email before suspending. For violations, BizlumoAI HRMS may suspend or terminate immediately, with or without notice, if there is risk of harm to others or to the integrity of the Service.
7.2 By the User
The User may cancel at any time from the dashboard, without giving a reason. Two options are offered in the cancel dialog:
- Cancel at end of period — access continues until the current billing cycle ends; no refund.
- Cancel now with a pro-rata refund — available within the 30-day refund window on the most recent paid invoice; the refund covers the unused portion of the current period and is computed on the net amount the User actually paid.
The full timeline, examples, and exceptions are in the Refund & Cancellation Policy.
8. Cancellation effects
When the User cancels:
- The subscription stops at the end of the current billing period
- The User may export the User's data at any time during this period
- After cancellation, the User's data is preserved for 90 days
- The User may reactivate within 90 days with no data loss
- After 90 days, all data is permanently deleted
9. Limitation of liability
9.1 Service availability
BizlumoAI HRMS endeavours to keep the Service available 24/7 and aims for high uptime, but does not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to scheduled maintenance, unscheduled emergencies, or factors outside the control of BizlumoAI HRMS. Scheduled maintenance will, where reasonably practicable, be announced in advance via in-app notification.
9.2 Disclaimers
The Service is provided "as is" without warranties of any kind, express or implied, except as required by Indian consumer protection law. BizlumoAI HRMS does not warrant that the Service will be error-free, that defects will be corrected, or that the Service is free from viruses or malicious components.
9.3 Limitation
To the maximum extent permitted by law, the total liability of BizlumoAI HRMS to the User for any claim arising out of or relating to these Terms or the Service shall not exceed the amount the User paid BizlumoAI HRMS in the 12 months preceding the claim.
BizlumoAI HRMS is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, even if BizlumoAI HRMS has been advised of the possibility of such damages.
9.4 Indemnification
The User agrees to indemnify BizlumoAI HRMS against claims arising from the User's misuse of the Service, the User's violation of these Terms, or the User's violation of any third-party rights (including data protection rights of the User's employees whose data the User uploads).
9.5 Payroll, tax and statutory figures
This section was added on 9 October 2026. For accounts existing before that date, it applies from 9 November 2026.
The Service computes salary, provident fund (PF), employees' state insurance (ESI), professional tax, income tax (TDS) and related figures, and prepares files and certificates from them, including the PF return file, the ESI contribution sheet, the quarterly TDS sheet and the annual salary certificate ("Statutory Outputs"). Statutory Outputs are provided as tools to assist the User. They do not constitute legal, tax or accounting advice, and BizlumoAI HRMS is not the employer, tax deductor, chartered accountant or filing agent of the User.
(a) Responsibilities of the User
- The User is the employer. The obligation to deduct and pay the correct amounts, and to file with the relevant government authorities within the prescribed time, rests solely with the User.
- Statutory Outputs depend on information entered by the User and the User's employees, including salaries, dates, tax regime, declarations, identity numbers, the professional tax slabs of the User's state and the User's statutory settings. The User is responsible for the accuracy and currency of that information.
- The User shall verify every Statutory Output before making any payment or filing, or providing it to any person. Where a rule is new, unclear or unusual for the User's business, the User shall confirm it with a qualified professional.
- BizlumoAI HRMS does not file or submit anything to any government authority on behalf of the User. Uploading and submission are carried out by the User or the User's adviser.
(b) Obligations of BizlumoAI HRMS
- BizlumoAI HRMS shall use reasonable efforts to keep the computations consistent with the rules in force and to update them when the rules change. Rules may change at short notice, and there may be an interval between a change and the corresponding update of the Service.
- Where the User notifies BizlumoAI HRMS of a Statutory Output that the User believes to be incorrect, BizlumoAI HRMS shall investigate and, where the error lies in the Service, correct the Service within a reasonable time so that the User can regenerate the affected Statutory Outputs.
(c) Exclusion of liability
To the maximum extent permitted by law, BizlumoAI HRMS shall not be liable for any tax, contribution, interest, penalty, fee, damages, late filing, short deduction, excess deduction, rejected filing, notice or claim by any government authority, employee or other person arising from any Statutory Output, whether caused by information entered by the User, a setting chosen by the User, a change in the rules, or an error in the Service. Correction of the Service under clause (b) shall be the User's sole remedy for any such error, and any liability of BizlumoAI HRMS shall remain subject to the limit in section 9.3.
(d) Indemnity
The User shall indemnify BizlumoAI HRMS against any claim made by the User's employees or by any government authority in connection with the User's payroll, deductions, payments and filings.
Nothing in this section excludes or limits any liability that cannot be excluded or limited under Indian law.
10. Changes to these terms
BizlumoAI HRMS may update these Terms from time to time. Material changes will be announced at least 30 days in advance via email and in-app notice. Continued use of the Service after changes take effect constitutes the User's acceptance of the updated Terms. If the User does not agree to the changes, the User may cancel the account.
11. Governing law and disputes
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Gautam Budh Nagar, Uttar Pradesh, India.
Before initiating legal proceedings, the User agrees to attempt to resolve the dispute informally by contacting BizlumoAI HRMS at support@bizlumoai.com. BizlumoAI HRMS shall respond within 14 business days.
12. General provisions
12.1 Force majeure
Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemic, government action, internet or utility outages, denial-of-service attacks, or failures of third-party infrastructure or services on which the Service depends (including but not limited to the hosting provider of BizlumoAI HRMS, Razorpay, email providers, and DNS providers).
12.2 Severability
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
12.3 No waiver
Failure by BizlumoAI HRMS to enforce any provision of these Terms is not a waiver of its right to enforce that or any other provision later. Any waiver must be in writing and signed by BizlumoAI HRMS to be effective.
12.4 Assignment
The User may not assign or transfer the User's rights or obligations under these Terms, by operation of law or otherwise, without the prior written consent of BizlumoAI HRMS. BizlumoAI HRMS may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section is void.
12.5 Survival
Any provisions of these Terms that, by their nature, should survive termination or expiration — including without limitation those relating to the User's data, payment obligations, limitation of liability, indemnification, governing law, disputes, and these general provisions — will continue to apply after these Terms end.
12.6 No third-party beneficiaries
These Terms are between the User and BizlumoAI HRMS only. They do not create any rights, benefits, or causes of action for any third party.
12.7 Entire agreement
These Terms, together with the Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between the User and BizlumoAI HRMS regarding the Service and supersede any prior or contemporaneous agreements, communications, or understandings.
12.8 Notices
Any notice to BizlumoAI HRMS under these Terms must be sent to support@bizlumoai.com and will be deemed received on the next business day after sending. Notices to the User will be sent to the email address associated with the User's account and will be deemed received when sent.
13. Contact
Questions about these Terms may be sent by email to support@bizlumoai.com or in writing to:
MoonFellow IT Solutions Pvt Ltd
60, D Block, Sector 63
Noida, Uttar Pradesh 201301
India
Questions about these Terms may be sent to BizlumoAI HRMS at support@bizlumoai.com.